All orders are processed within 2–4 business days of receipt.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email or phone.
We ship to the United Arab Emirates, Saudi Arabia, Oman, Kuwait, Bahrain and Qatar.
CXG will NOT deal with or provide any products to any OFAC (Office of Foreign Assets Control) sanctions countries under the law of the United Arab Emirates.
Multiple transactions may result in multiple postings to the cardholder’s monthly statement.
Shipping rates and delivery estimates
Free shipping on UAE orders over AED 300, with delivery in 2–4 business days. We also ship to Saudi Arabia, Oman, Kuwait, Bahrain and Qatar in 6–10 business days; shipping to those countries is charged by weight and destination.
Below are the delivery time estimations:
Estimated Delivery Time
United Arab Emirates
2-4 Business Days
Saudi Arabia
6 – 10 Business Days
Oman
6 – 10 Business Days
Kuwait
6 – 10 Business Days
Bahrain
6 – 10 Business Days
Qatar
6 – 10 Business Days
Shipment confirmation
You will receive a Shipment Confirmation email.
Customs, duties, and taxes
CXG is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Incorrect shipping addresses and refused delivery.
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by courier services. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be cancelled and shipping fees will be deducted.
CXG will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or stolen shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible.
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
Changes to this delivery and shipping policy
CXG has the discretion to update this shipping policy at any time. We encourage Users to frequently check this page for any changes to stay informed. You acknowledge and agree that it is your responsibility to review this shipping policy periodically and become aware of modifications.
If you have any questions about this Shipping policy, the practices of this site, or your dealings with this site, please contact us through our Contact Us page.