Refund and Returns Policy

This Refund and Returns Policy explains when Combat X Gear may accept a return, exchange, refund, or store credit request.

By placing an order with Combat X Gear, the customer agrees to this Policy.

Scope

Return Period

Any eligible return request must be reported within forty-eight (48) hours from the delivery confirmation time recorded by the shipping company.

Requests received after the forty-eight (48) hour return period may be rejected, unless otherwise required by applicable law.

Products must not be returned without prior approval and return instructions from Combat X Gear.

Unauthorized returns may be rejected.

Eligible Return and Exchange Reasons

A return, exchange, refund, or store credit request may be considered only if one of the following applies:

• The product is defective.
• The product is not fit for its intended purpose.
• The product was damaged during shipping.
• The product was tampered with during shipping.
• The wrong product was shipped.

The customer must provide:

• Order number.
• Clear photos or videos.
• Description of the issue.
• Any supporting details requested by Combat X Gear.

All return requests are subject to review and inspection by Combat X Gear.

Product Condition Requirements

To be accepted, the product must be:

• Unused.
• Unworn.
• Unwashed.
• In original condition.
• Returned with original packaging, including the original plastic bag, which must not be torn, damaged, or loose.
• Returned with labels and tags.
• Returned with manuals and accessories, if applicable.
• Free from damage, stains, odor, marks, or signs of use.

Combat X Gear may reject any return, exchange, refund, or store credit request if the product does not meet these conditions.

Non-Returnable Items

The following items are not eligible for return, exchange, refund, or store credit unless the product is defective or the wrong item was supplied:

• Sale items.
• Clearance items.
• Discounted items.
• Promotional items.
• Special-offer items.
• Accessories.
• Socks.
• Undergarments.
• Shorts.
• Handwraps.
• Mouthguards.
• Protective cups.
• Compression items.
• Any item that may create a hygiene or infection risk once opened, worn, tried on, or used.

Personal Preference and Customer Ordering Error

Refunds are not accepted for personal preference or change of mind.

This includes, but is not limited to:

• Wrong size selected by the customer.
• Style preference.
• Color preference.
• Model preference.
• Brand preference.
• The customer no longer wants the item.
• The customer ordered the wrong product.
• The customer changed their mind after delivery.
• The customer found the item cheaper elsewhere.
• The customer no longer needs the item.

Combat X Gear may, at its sole discretion, offer an exchange or store credit as a goodwill option in selected cases.

Goodwill exchange or store credit is not guaranteed.

Any goodwill option is subject to:

• Compliance with this Policy.
• Product eligibility.
• Inspection.
• Original condition.
• Stock availability.
• Payment of applicable shipping fees.
• Compliance with this Policy.

Exchanges

Exchanges may be offered at the discretion of Combat X Gear if the product meets all required conditions.

To be eligible for an exchange, the following conditions must be met:

• The exchange request must be submitted within forty-eight (48) hours from delivery confirmation.
• The product must meet all Product Condition Requirements stated in this Policy.
• The product must not fall under the Non-Returnable Items category, unless defective or incorrectly supplied.
• The exchange request must be approved by Combat X Gear before any return is made.
• The product must be returned following the instructions provided by Combat X Gear.

If an exchange is approved:

• The product must first be returned and inspected.
• The customer must pay any applicable return and replacement shipping fees in advance.
• If the replacement product has a higher price, the customer must pay the price difference before dispatch.
• If the replacement product has a lower price, the difference may be issued as store credit.
• Exchanges are subject to stock availability.

Combat X Gear reserves the right to reject an exchange request if the product does not meet the required conditions.

Exchange Shipping Fee

For approved UAE exchanges where Combat X Gear arranges courier collection and replacement delivery, the exchange courier fee ranges from AED 60 to AED 100, depending on the customer’s location, delivery date, courier availability, and operational requirements, unless otherwise confirmed in writing.

This fee covers:

• Collection of the original item from the customer.
• Delivery of the replacement item to the customer.

The exchange courier fee must be paid in advance before the exchange pickup is scheduled.

The exchange will only be processed after:

• The exchange request is approved.
• The exchange courier fee is paid.
• The returned item is received by Combat X Gear.
• The returned item passes inspection.

Customers must not arrange their own return shipment unless Combat X Gear confirms this in writing and provides return instructions.

If Combat X Gear allows the customer to arrange their own return shipment, the customer is responsible for the shipment, cost, tracking, courier communication, proper packaging, and safe delivery of the item to the return address provided by Combat X Gear.

If the customer arranges their own return shipment with approval from Combat X Gear, replacement delivery fees may still apply.

Exchange fees for GCC or international orders may vary and will be confirmed separately.

Shipping Costs for Returns and Exchanges

The customer is responsible for return shipping costs unless the product is confirmed by Combat X Gear to be defective, damaged during shipping, tampered with during shipping, or incorrectly supplied.

If Combat X Gear arranges courier collection or replacement delivery, the applicable shipping fee must be paid before the pickup or delivery is scheduled.

If Combat X Gear allows the customer to arrange their own return shipment, the customer is responsible for:

• Return shipping cost.
• Tracking.
• Courier communication.
• Proper packaging.
• Safe delivery to the return address provided by Combat X Gear.

Combat X Gear is not responsible for returned items that are lost, delayed, or damaged during customer-arranged shipping.

Original delivery fees, courier charges, return shipping costs, and any delivery or return costs incurred by Combat X Gear are not refundable where the request is due to:

• Personal preference.
• Change of mind.
• Wrong size selected by the customer.
• Customer ordering error.
• Failed delivery due to customer error.
• Refusal to accept delivery.

Inspection Process

All returned products are inspected after being received by Combat X Gear.

Approval of a return, exchange, refund, or store credit is not guaranteed until inspection is completed.

If the returned product is found to be used, worn, washed, damaged, missing packaging, missing tags, missing accessories, stained, marked, affected by odor, or not in original condition, the request may be rejected.

If the request is rejected, the customer may be required to pay shipping fees to have the item returned back to them.

If the customer does not pay the required return-back shipping fee within the requested timeframe, Combat X Gear may close the request.

Refunds

Refunds are only provided where required under this Policy or applicable law.

Refunds may be considered if the product is confirmed by Combat X Gear to be:

• Defective.
• Not fit for its intended purpose.
• Damaged during shipping.
• Tampered with during shipping.
• Incorrectly supplied.

Refunds may be considered only where no suitable replacement, exchange, repair, store credit, or other reasonable resolution is available, unless otherwise required by applicable law.

Refunds are not available for personal preference, change of mind, wrong size selection, style preference, color preference, model preference, brand preference, or customer ordering error.

Approved refunds will be processed only to the original payment method where possible.

Cash refunds are not available unless required by applicable law.

Refund processing times may vary depending on the payment provider, card issuer, or bank. Typically, refunds may take five (5) to fourteen (14) business days to appear in the customer’s account.

Store Credit

Where store credit is approved, it may be issued as a credit note, discount code, or account credit at the discretion of Combat X Gear.

Store credit is not cash and cannot be transferred, withdrawn, or refunded unless required by law.

Store credit may be subject to product availability, validity period, and any conditions communicated by Combat X Gear at the time of issue.

Customer Obligations

Customers must provide accurate information when requesting a return, exchange, refund, or store credit.

Customers must cooperate with Combat X Gear’s review, inspection, and verification process.

Customers are responsible for securely packaging returned products and following the return instructions provided by Combat X Gear.

Customers must not send products back without approval and return instructions.

Failure to Respond

Customers must respond to return, exchange, refund, or store credit communication within two (2) days.

If the customer does not respond or does not complete the required steps within the requested timeframe, Combat X Gear may close the request.

Once a request is closed, Combat X Gear may not be able to reopen or proceed with the same request.

Complaints and Dispute Resolution

Customers with complaints should contact Combat X Gear customer support with the order number, description of the issue, and supporting evidence.

Combat X Gear will review complaints and attempt to resolve them promptly and fairly.

This Policy is governed by the applicable laws and regulations of the United Arab Emirates.

Where applicable law grants customers rights that cannot be excluded, those rights will apply.

Data Protection

Personal data provided for return, exchange, refund, store credit, or complaint handling will be processed in accordance with our Privacy Policy and applicable data protection laws.

Changes to This Policy

Combat X Gear may update this Policy at any time by publishing the updated version on the Website.

The updated Policy will apply from the date it is published and will not affect rights that already existed before the update.

Final Decision

Combat X Gear reserves the right to approve or reject any return, exchange, refund, or store credit request based on this Policy, product condition, inspection results, and applicable law.

This Policy does not limit any customer rights that cannot be excluded under applicable UAE law.

Contact

For cancellations, exchanges, returns, refunds, or complaints, contact Customer Support with your Order number and supporting information.

Last updated: June 25,2026